bdkb Privacy Policy

1. Information We Collect

We may collect the following types of information when you register and use the bdkb platform:

• Identity information: full name, date of birth, national ID or passport number.
• Contact information: email address and residential address.
• Financial information: necessary details related to bKash, Nagad, Rocket, Upay, or bank accounts (not full account numbers).
• Transaction records: deposit and withdrawal history, bonus usage, and gaming activity data.
• Technical information: IP address, browser type, device identifier, cookie data, and session duration.
• Communication records: history of contact with our support team.

2. How We Collect Information

We collect your information in the following ways:

• Directly provided: you provide information yourself by filling in registration forms, completing the identity verification (KYC) process, and contacting customer support.
• Automatically collected: technical information is collected automatically through cookies, web beacons, and log files when you visit our website.
• From third parties: information may be obtained in certain circumstances through identity verification agencies or payment processors.

3. Why We Use Your Information

bdkb uses your information for the following legitimate purposes:

• To complete account registration and identity verification.
• To process deposits and withdrawals and manage financial transactions.
• To provide bonuses, rewards, and VIP program benefits.
• To prevent fraudulent activity, money laundering, and other illegal activities.
• To ensure responsible gaming and detect problematic behavior.
• To provide customer support and resolve complaints.
• To meet legal and regulatory obligations.
• To improve the security and performance of the platform.

4. Data Storage and Security

bdkb applies industry-standard security measures to keep your personal information safe. These include:

• SSL (Secure Socket Layer) encryption: all data transmission between you and our servers is encrypted.
• Data encryption: sensitive information stored on our systems, such as passwords and financial details, is kept in encrypted format.
• Access controls: only authorized personnel may access your information, and only when there is a legitimate reason to do so.
• Regular security audits: our systems undergo regular security assessments.
• Data backups: regular backups are maintained to reduce the risk of data loss.

Your information is generally retained for five (5) years from the date your account is closed, unless a legal requirement demands a longer retention period.

5. Sharing Information with Third Parties

bdkb does not sell your personal information to third parties. However, limited information may be shared with the trusted partners listed below in order to provide our services:

• Payment processors (bKash, Nagad, Rocket, Upay, banks): to complete financial transactions.
• Identity verification services: to complete the KYC process.
• Technology providers: for platform operation and maintenance.
• Law enforcement agencies: as required by legal obligations or on the basis of a lawful order.

All third-party partners are bound by data protection agreements and are required to use your information only for the specified purpose.

6. Cookie Policy

The bdkb website uses cookies to improve your browsing experience. Cookies are small text files stored on your device.

• Essential cookies: required for the basic functionality of the platform, such as maintaining your logged-in state.
• Functional cookies: to remember your preferences and settings.
• Analytics cookies: to understand website usage and improve our services.
• Security cookies: to detect and prevent fraudulent activity.

You can accept or reject cookies through your browser settings. However, disabling essential cookies may cause some features of the platform to not work properly.

7. Your Rights

You have the following rights regarding your personal information:

• Right of access: the right to know what information we hold about you.
• Right to rectification: the right to request correction of any inaccuracies in your information.
• Right to erasure: the right to request deletion of your information in certain circumstances (however, some information may be retained to meet legal obligations).
• Right to object to processing: the right to object to the processing of your information in certain circumstances.
• Right to data portability: the right to receive your information in a structured format.

To exercise these rights, email [email protected] or contact us through 24/7 live chat. We will aim to respond to your request within 30 days.

8. Protection of Minors' Information

bdkb provides services only to those aged 21 and above. We do not knowingly collect any personal information from minors. If we are informed that information has been collected from a minor, we will immediately delete that information and close the associated account.

9. Steps in the Event of a Data Breach

If a data security breach occurs that may pose a risk to your rights and freedoms, we will:

• Notify the relevant authorities within 72 hours of detecting the incident.
• Directly notify affected users in high-risk cases.
• Communicate transparently about the nature of the breach, its possible consequences, and our response.

10. International Data Transfers

Our service providers may be located in various countries. If your information is transferred outside Bangladesh, we will ensure that:

• The receiving party maintains adequate data protection standards.
• The data transfer is covered by appropriate contractual safeguards.
• Only the information necessary for providing the service is transferred.

11. Marketing Communications

If you agree to receive promotional messages or offer-related communications from us, we may contact you about new bonuses, tournaments, and special offers. You may opt out of these communications at any time by:

• Sending an email to [email protected].
• Changing your notification preferences in your account settings.
• Submitting a request through our 24/7 live chat support.

Please note that even if you opt out of marketing communications, important service-related messages (such as transaction confirmations and security alerts) will continue to be sent.

12. Changes to This Policy

bdkb may update this Privacy Policy from time to time. When changes are made:

• The "Effective Date" at the top of the policy will be updated.
• For significant changes, we will send a notification to your email.
• Continuing to use the platform after a revised policy takes effect will be considered acceptance of the new policy.

We ask that you visit this page regularly so that you remain informed about the latest policy.

13. Legal Basis and Applicable Law

This Privacy Policy and our relationship with you are governed by the applicable laws of Bangladesh. We rely on the following legal bases for processing your information:

• Performance of a contract: processing information necessary to manage your account and provide services.
• Legal obligations: compliance with anti-money laundering (AML) and counter-terrorism financing regulations.
• Legitimate interests: fraud prevention, ensuring security, and improving the platform.
• Consent: for marketing communications and non-essential cookies.